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ServiceNow sells AI as an add-on to the workflow software companies already run, and reports separately what customers pay for it. Agentic deployments rose ninefold in nine months, and in the second quarter of 2026 ServiceNow AI reached $1 billion in annual contract value
Verified 2026-08-16
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More on Adoption
- 44% of US firms using AI report it augmenting workers' existing tasks rather than replacing them, versus just 5% reporting AI substituting tasks outright, according to Census Bureau research on business AI adoption 44%
- The Census Bureau's Business Trends and Outlook Survey found AI adoption climbing fastest among big employers: as of May 2026, 37% of firms with 250+ employees used AI vs 32% for 100-249 employees and under 20% for the smallest firms
- 55% of U.S. workers say they have used AI on the job for at least one of 11 listed tasks, and among those who used it in the past week, 31% said it saved them one to two hours of work, per the Census Bureau's March 2026 Household Trends and Outlook Pulse Survey 55% of U.S. workers have used AI on the job, Census Bureau survey finds